WCMConsult currently offers two workshops.

1) Customer Value & Finance

2) Dutch - English operational credit management

Both workshops can be made custom made, depending on the specific requirements of the customer. 

The workshop Customer Value & Finance is the result of close collaboration with CRM expert Wil Wurtz. The workshop offers an holistic business model, which integrates finance, operations and commerce.

Main topics:

> CRM, customer value (model), customer segmentation

> Finance & Credit Management

> Supply chain & complaint management

> ICT solutions

This workshop is especially suitable for larger medium sized companies with (more) complex organization structures. See also 'References'.

The work Dutch - English operational credit management is suitable for international organizations who need to communicate in English with their customers. The program focuses both on writing as well as speaking. A workbook and excercises are part of this program. See also 'References'