BOOKS 

1. Title: Credit Management Software 

    Series: Praktijkreeks Administratie, Publisher: Wolters Kluwer, Language: Dutch

Buying software is easy, but making it work for your organization requires sound preparation. This book will help (B2B) companies to better manage and optimize their financial risk and operational procedures by means of automating the quote to cash cycle. The content is strongly focused on credit management from an integrated perspective.

The main chapters are:

1. Introduction

2. Credit Management

3. Credit Management Software

4. Choosing software solutions: from inventory to purchase

5. Preparation: what can and must you do yourself

6. Installation, implementation and operational

7. Daily practice

8. Software vendors, ROI and market developments

The book is available online via several Dutch and Belgium bookstores and/or webshops. More information (in Dutch): http://www.kluwershop.nl/financieelmanagement/details.asp?pr=12896.  

2. Title: Hebben ze al betaald? (''Did they already pay?'') / Subtitle: Effectief en klantgericht                                    debiteurenbeheer aan de telefoon (Efficitive and customer oriented credit control on the telephone)

     Publisher: Wolters Kluwer, Language: Dutch, releasedate: 21st December 2011

This is a practical book about effective and customer oriented credit control / credit management on the telephone. The main focus of the book is getting paid, while keeping the customer relationship. The content applies typically to credit control practices in B2B companies, where doing business is usually done on an open account basis. The book contains many graphical elements, such as flowcharts, schemes and two evaluation (self assessment) forms.

3. (in progress) The Customer Value Balance (expected publication early 2012)

The Customer Value Balance will be an innovative and thought provoking title that describes an holistic business model / method, based on customer value.  The book will contain many easy to understand and easy to apply graphical models.

Some of the topics:

- Customer Value Balance (a structured approach to determine the value of customer relationships)

- Customer segmentation and migration

- Risk / value based segmentation

- Analysis of payment behavior and customer value

- Integration into the organisation

- The role of automation 

The ultimate goal of this book is to present a structured approach to enhance sustainable (qualitative) growth, profitability and business continuity.

PUBLICATIONS & ARTICLES