Happy Customers Faster Cash - Turning debtors into customers who pay on time
Available via Createspace and various Amazon websites.
Turning debtors into customers who pay on time
Authored by Marcel Wiedenbrugge
Authored with Cliff Wynn
Edition: 1
Happy Customers Faster Cash is for anyone who has to deal with the day to day issue of collecting payments from customers. It is a hands-on guide not only for credit controllers, accounts receivable employees, credit managers and debt collectors, but also for small business owners who may carry out the task of collecting money themselves or they employ someone where this is just part of their daily duties. All of the above will work on a daily basis with customers on the telephone to discuss various topics related to communication with customers, outstanding invoices, deliveries, complaints, excuses and of course payments. Happy Customers Faster Cash is in essence a practical book about effective and customer focused communication, while maintaining and growing a good relationship with your customers.
Publication Date: Aug 22 2014
ISBN/EAN13: 1500639559 / 9781500639556
Page Count: 128
Binding Type: US Trade Paper
Size: 6" x 9"
Language: English
Color: Black and White
Related Categories: Business & Economics / Customer Relations
Price (suggested retail price, paperback): US$ 19,75, euro 17,75 GBP 11,95
Corporate sales: on request, depending on quantity
For international localized editions of Happy Customers Faster Cash click here.
For corporate editions of Happy Customers Faster Cash click here.
News and reviews about Happy Customers Faster Cash
Press release on www.creditexpo.nl (in Dutch)
Press release on website CCR magazine
A short review by Lou Figueroa CCC, President, Credit Decisions International
"The book is something I would gladly give out as a gift to my clients; it's as an excellent learning manual for their team and serves as a "refresher" to the seasoned professional. You cover areas in great detail where it helps the novice with fundamental skills that allows them to grow in their profession.
Thanks for allowing me to review the book, which I thoroughly enjoyed."
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A short review by Steven Gan, president of Stellar Risk Management Services, Inc., USA:
" I recently read an interesting credit and collections handbook titled, Happy Customers Faster Cash. The book is written by Marcel Wiedenbrugge and Cliff Wynn and it is a very easy and down to earth read on how to increase cash flow while providing customer service to bring about very satisfied customers. I think this book is perfect for everyone, whether you are just starting out in the credit & collections field or you already have many years experience. Here’s the link to the book on Amazon. Happy reading :-)"
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“Marcel and Cliff have put together an excellent resource for the modern credit & collection manager. The clever and succinct images and graphs alone are worth your investment of time and money – all the rest, and it is considerable, is a bonus!”
Tim Paulsen, Author of “Paid in Full”, “Excuse Terminator” and “CollectABILITY Index”.
Managing Director International Centre for Professional Collections / T.R. Paulsen & Associates
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"Marketing, sales and service departments come first to mind when we think of customer contact. The importance of the role of credit and debt collection staff is too often overlooked. In this book they get the attention they deserve. In an easy to read way Marcel Wiedenbrugge and Cliff Wynn provide them with the tools to make a difference in customer contact and thereby contributing to customer satisfaction and customer profit."
Wil Wurtz MA, managing consultant Metrics&More and lecturer at Beeckestijn Business School for the Post Master Course CRM, The Netherlands
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“Most businesses today realise the fundamental importance of good customer relations, but many are unaware of what is needed to achieve them. In ‘Happy Customers Faster Cash’, Wiedenbrugge and Wynn have taken the concept of ‘The Customer is King’ to a whole new level to show businesses how to have clear guidelines on how to effectively please – not just serve – their customers, and why ‘happy customers’ are the best asset your business could ever have!”
Carol Baker, Editor, Credit Control Journal and Asset & Risk Review, United Kingdom
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“Credit control is a discipline with many facets. It is also important in the planning of a company’s working capital. This book highlights an important aspect that is not always the first consideration when the effectiveness of the credit control function is evaluated and assessed. In everyday practice customer communication is crucial. This book succeeds in giving clear directives regarding the communication and cooperation with customers from different angles in a fun and practical way. It also helps the reader by using evaluation models and lists to develop themselves and to help them become more successful in achieving departmental and corporate goals.”
Jeroen van Santen, General Manager Accounting & Reporting, Sony Europe Limited, United Kingdom
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"A book well defining credit management and control and how you can establish happy customers, whilst balancing prompt payment through correct understanding and practice. A lot of research and case study has gone into the book, which makes the book exceptional and worth-reading. Well done Marcel and Cliff!"
Benedict Wong, President & CEO of Total Credit & Risk Management Group, Hong Kong
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